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Value your staff, they are your greatest asset

Posted By Happy Profesor

"Value your staff, they are your greatest asset"

About: Crosshouse Hospital / Gynaecology

(as a service user),

It Is my experience in life that we are more inclined to express negative comments than positive ones  something I would like  to remedy.

I was recently admitted to Crosshouse Hospital for Surgery under the care of Dr Rae Consultant Gynaecologist and his surgical team. After surgery I was passed into the care of Dep Ward Manager Mrs Middleton and her staff, there is only one word to describe the care I received during my stay  from beginning to end which is   "Faultless"

Medicine is a Vocation, Clinical expertise is necessary but also  basic human qualities are required  kindness, compassion and empathy all of which I encountered during my stay.

As an Academic I feel able to say that the Best University in the World is unable to provide these qualities. Value your staff they are your greatest asset.

 I would like to ask whoever reads these comments to ensure that my thoughts are passed on  to each and every person who was involved in my care  along with my most my most grateful  thanks.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/07/2019 at 10:27
Published on Care Opinion at 10:27

picture of Eunice Goodwin

Dear Happy Profesor,

I am one of the people who reads these comments and I could not agree with you more. I will most definitely ensure your post (and gratitude) is passed to the whole team, I will even send them a poster to display.

Thank you for taking time to share this with us on Care Opinion. We can't ask for better than 'faultless'. It is a real pleasure to read that you encountered such good care, involving kindness, compassion and empathy. If only we could bottle these attributes and sell them.

I hope you well on your way to a full recovery now,

Best wishes,

Eunice

p.s. I thought it may be of interest that our positive feedback comments are well over 70% from Care Opinion and our local NHS Ayrshire and Arran feedback process.

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