"They appeased any difficult situations"

About: Stepping Hill Hospital / General surgery

(as a relative),

My father was discharged after 3 nights on Ward B6 at Stepping Hill. I'd like to compliment all the staff on the ward. My father was initially quite upset with noise levels in AMU and requested a quieter environment. He was transferred to a side room on B6. After some initial problems, he settled in very well and by the end, he was almost reluctant to leave the hospital! The staff were so friendly and accommodating. My father doesn't settle well in new places and can suffer with anxiety. So it says a lot that the ward staff turned the situation around. They seemed to understand his personality and were able to approach him and converse in a way that appeased any difficult situations. This isn't always the case with him as he can be a difficult person to approach.

Drs Rehman and Naureen were excellent. All the nursing staff and assistants amazing. My dad even insisted on a photo with them all before leaving!  

So thanks again to all concerned.

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Responses

Response from Kathryn Glass, Stockport NHS Foundation Trust

picture of Kathryn Glass

Thank you for taking the time to share your Father's recent experience with us.

It is lovely to hear that your Father's worries were soon dispelled and that his experience was a positive one. All hospital environments can feel noisy at times, but is great that your Father felt settled and well cared for by all the staff. We are very proud of the B6 team and it will give me great pleasure to pass on your kind words and lovely comments to them.

Once again many thanks for sharing this with us.

Best wishes

Kathryn Glass

Quality support/ Patient Experience Practitioner

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