"Dissapointed -Poor reaction at the blood clinic..."

About: Chorley & South Ribble Hospital

What could be improved

Common message from different departments

It would be nice to know that the comments below have been noted and learnt from , previous imput has had no response .

Anything else?

Attended the blood clinic on a thursday afternoon to provide a sample for analysis as I am on anitcoagulants .

I had been told to attend on a specific date by the anticoag service. The anylsis was important as I had been ill and my INR levels had been iratic . When I arrived there were very few people wanting blood tests ( late afternoon approxiamtely 2 people )

The blood clinic staff informed me that they only take anticoag samples on a tuesday afternoons and implied they wouldn't take a sample . They eventaully took a sample after a bit of debate and trauma. They reiterated they would in future only take a sample on a tuesday . I haven't had a problem attending days other than tuesday previously .

If tuesdays is the only day for anticoag samples why didn't the anticoag service put that date in my analysis book . This would be the learning for the hospital .

Knowing the date/day that I can go into hospital to provide a sample is important as I have a 30 mile trip from work and I aim to arrive before closing at 4:00pm . I would be somewhat upset if I was refused a blood sample being taken , because I am on anticoagulant medication as was implied . If this was to happend on a wednesday and the staff refused to take a sample until tuesday I could be on the wrong dose of anticoagulant for over a week.

the issue also impacts on what do I do if I am on holiday , or delayed travelling to the hospital . I feel that bteh hospiatls attitude would be its your own fault .

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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