"Disjointed, chaotic and upsetting."

About: Northern General Hospital

What I liked

Pre-op care by the anesthetist was very considerate and informative. My consultant was extremely approachable and caring.

What could be improved

Communication between departments and trust hospitals, so that my existing conditions were factored in,( the anesthetist commented that I was not a good risk for day case surgery). Post op, my transfer to the ward seems to have been chaotic, with paperwork not properly filled in. Again staff were unaware of my existing condition. Overnight I struggled to get staff attention and was made to feel that I was being difficult asking for pain relief, which Iwaited a long time for. The staff appeared to be overloaded by their workload. In the morning feeling very vulnerable I spent a significant time in tears after being challenged by a staff member, who did try to comfort me. I had another complication, the same as my last admission, which I hoped could have been avoided.

The main issues mirror a previously unplanned admission in November , which caused me unnecessary suffering, however we did not report this as we wished to move on and not dwell on the events as they were quite upsetting.

One comment, is why is there not an on call pain team that staff can access 24hrs a day, to ask for advice, as happens in other hospitals.

The department I routinely see could also help by preparing patients in advance for elective procedures, by providing appropriate advice and resources, and were appropriate liaising with other departments. surely this a role for the nurse practitioners, and I am aware this happens routinely in other trusts.

Anything else?

It is deeply disappointing that this has happened again. I will have to think very hard about having any future treatments here.

Story from NHS Choices

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Response from Sheffield Teaching Hospitals NHS Foundation Trust

We are very sorry to hear that you are unhappy with the care you have received from us during a couple of visits to the Northern General Hospital. We would very much like the opportunity to look into these concerns for you and provide you with a response. In order to do so we would be very grateful if you would contact our Patient Services Team on 0114 271 2400 or email PST@sth.nhs.uk