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Delivering an empathetic and professional service

Posted By Glynis 54

"Delivering an empathetic and professional service"

About: Crosshouse Hospital / Clinical Oncology Crosshouse Hospital / General Surgery Crosshouse Hospital / Xrays & Scans

(as the patient),

After my breast surgery in December 2018 I congratulated Mrs Reid and everyone connected to her team at Crosshouse Hospital Kilmarnock Ayrshire for their excellent care. Recently I had a further associated concern and appreciated how swiftly and efficiently this was dealt  with. Ms Reid, her team and all who I have met  within East Ayrshire breast care unit seem to cope extremely well despite working in a highly pressured and very busy area. All staff appear to work hard to deliver an empathetic and professional service which helps to lessen stress for naturally worried patients.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/07/2019 at 10:04
Published on Care Opinion at 10:04

picture of Eunice Goodwin

Dear Glynis 54,

I would like to thank you for taking time to shine a light on the breast service at University Hospital Crosshouse. It is true, the breast service, like many others do work with a high workload but it is great to hear that the team are working well and delivering a professional service with empathy. As a woman, and someone who worked in the breast service for many years, this service is particularly close to my heart and it is a delight to hear such lovely feedback about it. (Of course I am pleased to hear lovely feedback about any aspect of our service too:-) )

I have shared your kind words with the team and I am sure you will have made their day.

Best wishes,

Eunice

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