"Access to help"

About: Lincolnshire Partnership NHS Foundation Trust

(as the patient),

Have been experiencing a worsening of my depression and anxiety over the last two years and finally asked my GP to refer me back to my local mental health services. Had an appointment to be triaged only to turn up to be told that my appointment had been cancelled as they didn't need to see me as I was already waiting for psychological therapies to assess me. This was without the worker knowing why I was even there - which was actually to gain access to a psychiatrist to get my medication reviewed!!

My GP contacts them again and I saw a Psychiatrist who changed my medication and chased up psychological therapies. I saw the psychiatrist again this week and said that I was still feeling bad and asked about being given a support worker or CPN but was told I didn't need it and to see how counselling goes. On saying I still haven't heard from anyone about an assessment for therapy I was told to enquire with the receptionist on my way out and that was that.

I approached the receptionist and asked them to look to see where I was on the waiting list, they looked and told me that I had been discharged !!!! This being despite my former support worker referring me prior to his retirement last year and my GP and Psychiatrist both chasing my referral!!

So, after so many times when I have needed support and been too scared or whatever to ask, I ask and feel that I get kicked in the teeth. So much for care in the community!! In my view there is no care!

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lincolnshire Partnership NHS Foundation Trust


We are sorry to hear about your poor experience of our service. Without any further details regarding the referral made by your GP it is not clear why you were triaged whilst on the psychological therapies waiting list or why your GP's request for a medication review was not actioned.

If you would like to contact PALS on 01529 222265 we can take some further details to try and determine where the system broke down and to liaise with the relevant service to try and facilitate access to services.