This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My faith has been restored in the NHS"

About: Southmead Hospital / accident & emergency

I was rushed into Southmead A&E having been diagnosed as experiencing an atrial fibrillation episode. Within a few minutes I was being seen by an A&E doctor and nurses. Apologies if I queue jumped anyone but I understand that heart conditions take precedence. My treatment in A&E was first class - I was consulted professionally and politely and kept informed as to what was going on. From there I was transferred to an Acute Medical ward where the same high standards continued. The nurses were great, as was the consultant I saw the next morning. This was my first time going into hospital as an 'emergency case' and it has restored my faith in the NHS. I have recently seen a bad level of care when my elderly father-in-law was moved to several hospitals the other side of the country. The difference is simply down to culture - Southmead staff made eye contact and put care before bureaucracy, from consultants down to porters. My thanks to all the staff.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Southmead Hospital 4 years ago
Southmead Hospital
Submitted on 11/07/2019 at 09:50
Published on nhs.uk at 11:07


Dear John Burke,

Thank you for your very kind comments relating to the care you received recently at Southmead Hospital.

Please be assure your kind words have been shared with the teams involved with your care.

I am pleased that your faith has been restored in the NHS.

I hope that you are now feeling much better and are on the road to recovery.

With all best wishes, Yours sincerely, Sue Needs, Advice & Complaints Team Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k