"My Advocacy and Mental Health Care"

About: Citizens Advice Sheffield Sheffield Health and Social Care NHS Foundation Trust

(as a service user),

I was in hospital on a mental health section when I saw the advocacy leaflet and gave it to my mum for her to contact. Before I got in touch with them I was really distressed and couldn’t see a way forward. The advocate who came was really nice, polite and helpful. Things started to move quickly and I felt much more positive. Importantly she gave me hope and helped me with all the processes.

I stayed in both the Longley and Michael Carlisle Centres. Neither place made me feel better and neither place was good for me. The process of dealing with the patients did not feel right and I and others felt trapped there. The staff did not seem to know about my bi polar disorder and didn’t seem aware of how my medication was affecting me. There was not much to do and I spend time pacing up and down which did not help with my condition.

I was restrained wrongly and ended up with massive bruises. Also I was locked away for 3 hours which was too long and past the right time.

There were 3 members of staff who were really nice and tried to help, One came over from the Longley to the Michael Carlisle Centre which I appreciated. I am glad to give this feedback because I did want to make staff aware of how I felt.

I really liked the food when I was in.

Responses

Response from Danielle Atherton, Advocacy Supervisor, Citizens Advice Sheffield

Thank you so much for taking the time to tell us about your experience with the Advocacy Hub. I am so happy to read that you felt your advocate helped you with the processes and gave you hope. I wish you all the best moving forward and will pass on your feedback to our team who will really appreciate hearing that you felt supported.

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Response from Maxine Statham, Deputy Associate Director, Acute Bedded Services, SHSC NHS FT

Firstly, thank you for taking the time to tell us about your experience across wards at the Longley Centre and Micheal Carlisle Centre.

I am sorry to hear you feel that your experience of a stay on these wards has not been helpful for you.

All service users are allocated a named nurse and named consultant psychiatrist on admission, who lead their care with involvement with service users. The Trust operates a collaborative care plan in practice, trying to engage service users in their care.

On every shift a contact nurse or support worker is allocated to named service users to help meet their identified needs on a shift by shift basis. This information is displayed openly on all wards areas.

All staff have access to relevant information about historical and current clinical care issues for service users they are supporting. These issues are discussed at regular intervals at Multidisciplinary meetings at least weekly, often for frequently. This information and formulation of care is then shared via handover meetings each shift between all staff on duty.

All wards have an Occupational Therapy Department allocated and dedicated staff to work to a activity programme for service users. This is mostly Monday –Friday 9-5, the Trust is looking at ways to improve access to meaningful activity in the evenings and weekends and has introduced activity coordinators in some areas.

All permanent staff that work on the ward are expected to complete RESPECT level 3, the Trust Mandatory Training for reducing restrictive interventions, like restraints. The principles are around valuing and respecting the person and their experience, de escalation and communication to minimise incidents and safe holds. Every episode of restraint or injury involving service users or staff has to be reported via the Trust risk incident process and a manager will review any actions required based on information presented and other relevant information.

I am pleased to hear you found some staff helpful and you liked them and that you had a positive experience of the Advocacy service. You report you like the food also.

I am very mindful that some of the information shared in your story is very personal and I do not have the detail to respond to this information appropriately. I would be more than happy to provide contact details of a local manager you could discuss these issues further with to understand your experience in more detail and respond accordingly.

Many thanks

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