"Lack of staff or lack of communication"

About: King's Mill Hospital / Accident and emergency

After calling 111 I was made an appointment at primary care, to then be told they couldn't deal with my problem so I needed to go to A&E. I was told they weren't busy. It took 5 hours for me to be seen. The doctor I saw said they had been waiting for me for over an hour. Therefore possibly could have seen me ages before that. Now I totally understand they are busy and they have seriously ill people to deal with and not disputing that I wasn't urgent. Should I have been able to go the the ward I needed by myself I would have been dealt with much sooner. So due to either lack of staff or lack of communication I was left waiting for someone to fetch me. A wast of their time and mine. They could have been doing something more useful than walking me to a ward. Everyone around me was sick of waiting and getting frustrated. Someone even walked out after 3 hours as they had had enough. When I went to ask what was happening the person I spoke to asked another member of staff and she was rather rude to him. And a group of them just seemed to be moaning in another room. It was also unbelievable how many staff were sitting around, surely one of them could have walked me to the ward. I didn't ask to go to A&E and do not see why primary care couldn't deal with me and just sent me to the doctor I needed who was clearly available hours earlier. People were commenti what a joke it is. Either they need more staff or let any staff deal with simple thing's instead of waiting for a certain member. I most certainly did not need to be there for 5 hours with the problem I had

Story from nhs.uk

Responses

Response from Grace Worsley, Patient Experience Coordinator, Sherwood Forest Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I am sorry the services provided were not as you would expect as it is always our aim to provide a quality and effective service. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact a member of our Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net, the Patient Experience Office is open Monday to Friday, 9am to 5pm.

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