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colonoscopy experience

Story from nhs.uk

"colonoscopy experience"

About: Croydon University Hospital

I was referred by my GP for a fast track procedure

On arrival the reception staff were informative and professional.

My appointment was 9.30 am and then there was, what seemed an awful long wait.

I was seen by a nurse who took my history and informed me about the procedure and the risks etc she also took my b.p. etc /

I was then taken to a waiting lounge - where again it seemed forever/

Once

I was taken into the ward I was asked to undress and wait.

Approx. 5 minutes or so.

The nurse then gave me a sedative injection, left me for a couple minutes and was with me for the whole procedure.

It was quick, slick and efficient

Thank you guys

I was then taken to recovery and taken care of very well.

Great staff and professionalism

My only critisism would be the waiting time - during which I managed to to get very anxious.

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 05/07/2019 at 16:04
Published on Care Opinion at 16:04

All efforts are made to keep waiting times to a minimum and so I am sorry that this was not the case for you on this occasion

I'm glad that all other aspects of your patient journey were positive and you received excellent care throughout your visit.

Thank you so much for sharing your experience with us we will pass your comments onto the Endoscopy team.

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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