"Going to North Devon A&E with my mum"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / General medicine

(as a relative),

Graham on front desk is absolutely superb. He helped my mum get out of the car, brought to A&E, booked in but we were going to then go back to the car. He insisted she came back as she was in so much pain and helped her down here - he's absolutely wonderful.

Cancer unit - Dr Groom's girl was superb - helped my mum dress which no one's done before. They've always been good. I always found that the cancer unit was the nicest one, I've been in a few. They always go out of their way.

I've been to A&E lots of times with different family. I always think we have to wait too long to be seen but I can't say I've ever been upset with how we've been treated - it's always been good. The staff have to work so quickly and under quite a lot of pressure possibly - they do a very good job.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear bounce678

Thank you for giving us your feedback, its always greatly appreciated. Many apologies for not responding to you sooner.

Its no suprise to see that you feel Graham is superb. He is such an asset to have as the first point of contact.

I am also very pleased to see you had good service throughout your visit, and I will ensure your kind comments are fedback to all the staff involved, where I know they will be warmly recieved.


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