"My husband's treatment at Queen's Medical Centre"

About: Queen's Medical Centre / Accident and emergency Queen's Medical Centre / Neurology

(as a relative),

A positive experience of care even though outcome not. Took husband to A&E when he drove car into hedge and could not remember why and what happened. A&E responded well, lots of tests but no conclusion. Transferred to assessment ward B3 - numerous tests no real answers but very well cared for. Did need to push for info but they responded.

He recovered well but because no diagnosis kept him in and 5 days later at 9pm transferred him to orthopaedic ward until bed available on neurology. (Did that contribute to what happened?)

3am he had a massive brain stem stroke, was transferred to ICU and died two days later. Care there was amazing and staff brilliant and so caring. I don't blame anyone but I am sad I didn't know why such a healthy man (59) should have suffered this and no one saw it coming.

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Response from Nottingham University Hospitals Trust

Thank you for taking the time to post your feedback, especially at this sad time. Please accept our most sincere condolences for the loss of your husband.

We would wish to look into the concerns you have raised and provide you with the answers you and your family deserve. To do so, we will require more information from you. Please do contact me directly via our switchboard (0115 9249924) if you wish to talk through. Alternatively, if you feel more comfortable you can contact our patient advice and liaison team on 0800 183 0204 they will be able to contact the relevant departments provide answers and explanations to your questions.

I will ensure your other feedback is shared with colleagues in our Emergency Department, Ward B3 and our Intensive Care Unit.

Jim Murray, Clinical Lead, Acute Medicine

Response from Stroke Association, Stroke Information Service, Stroke Association

We were very sorry to hear about your husband’s stroke and would like to offer our condolences at this very difficult time. We were pleased to see that the hospital has offered to help you to find out more about what happened to your husband and hope that this will be helpful for you. We wanted to let you know about the Stroke Association and ways that we may be able to support you at this time. We provide a Stroke Helpline that can give information, advice and support to people who have had a stroke and to their families. Our Helpline Officers, although not medically trained, can help to explain about the possible causes of a stroke and talk through any concerns or questions. Our Helpline is open 9 am – 5 pm Monday to Friday on 0303 3033 100. We also have a website that gives a wide range of information about stroke and the work of the Stroke Association. www.stroke.org.uk. Please do not hesitate to contact us if you feel that this would be helpful.

Liz Jenkins

Stroke Information Service


Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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