"Couldn't have asked for better from the people..."

About: Maidstone District General Hospital

What I liked

All staff throughout the process were professional, helpful and caring. This included staff from other units that I encountered in the corridors.

Things seemed linked in pretty well between different departments when I needed to stay in overnight, and the whole process from start to finish ran smoothly.

I am most grateful to everyone.

What could be improved

The trust could get front line staff involved in workshops to discuss paperwork (if they don't already do so).

I heard a number of staff talking about how much wasteful paperwork there was, often involving repetition of stuff already done.

Improve this and costs and morale will be significantly improved.

Story from NHS Choices

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Response from Maidstone District General Hospital

We would like to thank you for taking the time to comment on your experiences at the Maidstone Hospital. All comments are passed on directly to the appropriate manager of the department concerned for them to learn from and improve their services. If you require any assistance in the future, please do not hesitate to contact mtwpals@nhs.net or call them on 01622 224960. Kind regards Maidstone & Tunbridge Wells NHS Trust (SG)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful