"Absolutely appalling."

About: Leeds Dental Hospital

What I liked

I have a tooth broken in half and a very real fear of dentists, my 1st visit to this hospital I arrived at 08:50 I was ticket No.1O, the staff proceeded to see the 9 patients in front of me then 30mins later turned me away. My 2nd visit with the same problem I arrived at 08:30 and was told very bluntly that no dentists or students had turned up that day?! My 3rd visit with the same problem, I arrived at 08:00 was ticket No.1. I was seen quickly by a fully qualified dentist who told me that he wouldn't extract the broken tooth because there were no students there to do it? I work full time and these people think nothing of saying "come back tomorrow" or "come back next week" as if it is that easy Frankly, the receptionists are vapid with only the very basic communication skills and the dentists in my opinion lack any duty of care for a patient in pain, inconsiderate, unsympathetic and just there clocking in and out for the pay check.

What could be improved

Practically all of it

Anything else?

Staff turn goin slow into an art form. No care, no consideration.

Story from NHS Choices

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Response from Leeds Teaching Hospitals NHS Trust

Dear GNeely

We are sorry that you feel the care you received and the attitude of the staff was of a poor quality. We always strive to offer everyone a high quality experience and take it very seriously when we get it wrong. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (P. A. L. S) on 0113 2067168 or email patient. relations@leedsth. nhs. uk If you would like to make a more formal comment, please contact the PALS team also.

We again apologise for the fact that you feel you received less than satisfactory care at our hospital

With kind regards

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