"Disapointing and would not choose to use the..."

About: Royal Berkshire Hospital

What could be improved

The bedside manner of the sonographer conducting my 12 week dating scan. I feel like I was rushed through the scan because I chose not to have the downs syndrome screening. It was almost a case of just getting me and out again.

I was briefly shown the heartbeat, and I had legs and arms pointed out and that was about it. Only one measurement was taken, crown to rump length. I did not receive an EDD based upon my scan but it is still based on my LMP. I was then given the incorrect change following paying for 1 photo, and I felt like I was being questioned as though I was trying to con them out of money for questioning it. I was also questioned over the date of my 20 week scan, being first told I would not be 20 weeks, and after advising I would be, I was then told, I would be.

After suffering missed miscarriages in my previous 2 pregnancies I had been looking forward to this for a long time and the whole experience was quite a let down. I am not having my next scan at the Royal Berks and I wish I had opted to have this at another hospital also.

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Response from Royal Berkshire Hospital

We are sorry that you felt that your first trimester scan was rushed; if you would like to contact Lynn Fulford in the Maternity Ultrasound Department, she will be happy to look into your concerns with regard to the individual sonographer.

At 12 weeks we allow 20 minutes to perform a scan which may include Down’s syndrome screening. If we are not performing Down’s screening, the scan only takes up to 10 minutes as there is a very limited amount of the baby’s anatomy that we can examine at that early stage of pregnancy. The scan will consist of checking the baby’s heartbeat, its limbs and general appearance. We only perform one measurement at this stage of pregnancy - CRL (crown rump length) - this is the measurement you describe. We would normally make three attempts at this measurement to ensure accuracy. The policy of this Trust is not to alter patients EDD (estimated delivery date) based on the measurement unless it disagrees with the patient’s last period date by seven days or more.

We are sorry that you weren’t happy with the service on this occasion but would like to thank you for your feedback.

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