"Friendly staff that explained everything before,..."

About: Watford General Hospital

What I liked

Being fully informed about the procedure to be undertaken before the start of the operation, the re-assurance during the procedure, and the open and friendly nature of the surgeon in answering any questions that I had. A first class service!

What could be improved

A manned reception to welcome patients and answer any questions (it was not manned on my arrival and thepositioning of the white-board with its instructions was not obvious). I was slightly concerned whilst waiting in the reception area whether anyone knew I was there,

More about:

Story from NHS Choices

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Response from Watford General Hospital

We're delighted to hear that you were so impressed with the service of our dermatology team throughout the treatment process. Our staff are working hard to provide this level to all of our patients, so this will truly give them some added motivation. Thanks very much for also adding your constructive feedback on our reception area here; we'll ensure it reaches all involved in your care.

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