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What makes the NHS fabulous

Posted By The J King

"What makes the NHS fabulous"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as a service user),

I wanted to share this story to highlight the compassion showed by the nurse practitioner on duty, Maria. I ended up in Little France AnE with severe stomach pain. She spotted me, talked straight to me, looked me in the eye, made me feel cared for, assured me she would take care of me and made sure I was comfortable. I was blown away by the compassion and empathy she showed me and the other patients. She is a real credit to your team and at a time you feel scared and in pain, she went the extra mile and made me feel cared about. Under your statement of professional service where you highlight empathy, you should go ahead and stick her picture underneath it. All the staff were outstanding but Maria was the pinnacle of what makes the NHS fabulous, Thank you!

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 4 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 04/07/2019 at 10:43
Published on Care Opinion at 10:43

Dear The J King

Thank you very much for sharing your feedback with us via Care Opinion.

I am sorry that your sever stomach pain resulted in you having to attend the Emergency Department, this must have been a very anxious time for you.

I was delighted to read how Maria, the nurse practitioner was able to care for you during this time. The Emergency Department can be at times incredibly busy and it is lovely to read that she was able to make sure that you were comfortable and cared for you and the other patients with kindness and compassion.

I have shared your feedback with the clinical team and have asked that they share this with Maria - she will definitely be delighted to read your feedback.

I do hope that you are feeling better and that the pain has now settled.

Thanks again and with best wishes

Jeannette

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