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Care was excellent

Posted By Kindness matters

"Care was excellent"

About: Crosshouse Hospital / Endoscopy

(as the patient),

From arrival to discharge, care was excellent. The kindness and calming reassurance given to this very anxious patient was very much appreciated. Despite being very busy staff didn’t make me feel rushed. Great team. A credit to NHS Ayrshire and Arran.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/07/2019 at 15:34
Published on Care Opinion at 15:34

picture of Eunice Goodwin

Dear Kindness matters,

I agree wholeheartedly, kindness matters immensely.

Thank you for sharing this with us. Being anxious is part of the territory for such tests I would expect and therefore your post will be very reassuring for other too.

I will be delighted to share this with the team; I am sure it will make their day.

I hope you are well,

best wishes,

Eunice

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