"Delays getting appts Results not getting from..."

GP referred me to orthopaedics for knee replacement Sept 2018. Received appointment for 11 Dec. Clinician needed to refer me to consultant surgeon as not straight forward case. Appointment not until 30 April, 17 weeks wait, when surgery was confirmed commenting that I would need HIGH RISK ANAESTHETIC ASSESSMENT preoperatively as I have chronic Lymphodema in both legs, having care with cardiology with heart monitors, the most recent one on 15 march for 7 days, & low sodium in blood now at normal level & discharged for endocrinology. Date for Pre assessment 13 June. 10th June waiting list team offered cancellation for op 20th June, which I accepted. At pre assessment results from heart monitor not in records could not be found. Advised that anaesthetist would be informed. 17June phone call cancelling op owing to no notes found re monitor. Told to speak to GP who advised me back to Cardiology. Left msg with secretary, Orthopaedics, etc no replies.

Frustrated, went to QE2 cardiac secretary said results were on my records. Would email them to Lister. I assumed all results of tests where ever they were taken in East & North Herts NHS Trust were available anywhere once on computer. How long does it take for msgs, phone calls & emails to be answered. WHY COULD LISTER NOT RETRIEVE MY RESULTS FROM MY RECORDS FROM NEW QE2. Communication is so poor it is letting patients down. It takes weeks for letters re consultation & appointments. Today 20 June I was phoned from Lister to ask why I was not there for my Op! They had phoned wrong person wrong number, apology from caller. When do you think I will be able to have the operation as both legs need doing & I am limited in the amount of walking I can do and sever pain constantly. .So now I patiently wait for some communication from someone somewhere to contact me.

CAN'T FILL IN DEPARTMENT AS PRE ASSESSMENT IS NOT ON THE LIST