This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude!!!!!!

Story from nhs.uk

"Rude!!!!!!"

About: Leicester General Hospital

Every person I have spoken to has been so rude, no matter how polite I have been. I asked if i could be transferred to the sleep clinic, the woman didn't even say A WORD to me and just put me through. I left a voicemail explaining that I need to change my appointment as I cannot attend the date on my letter. No response - called again, explained the situation to the lady that answered the phone, she was so rude it was like she couldn't even FINISH a sentence and spoke over me when I tried to answer her questions. All i want to do is request another appointment!!!! And now the voicemail is full - so I cant even leave another message.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester General Hospital 4 years ago
Leicester General Hospital

Submitted on 01/07/2019 at 13:10
Published on nhs.uk at 14:06

Dear Isabelle,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences with Sleep Disorders Service at Leicester General Hospital

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k