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Care Opinion

Completely satisfied with the whole service

Posted By Mrs London

"Completely satisfied with the whole service"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as a service user),

My husband came in after lunch with a painful back and numb leg. The doctor who saw him Ruth sorry no last name was friendly, efficient and very thorough. He had an MRI same day and Chris the health care worker who met us was really welcoming and put us at ease. We were referred back up and saw Dr Mynors-Wallis gave us the results in a user friendly way and was cheerful and patient. The whole A and E was extremely clean. We left that night feeling completely satisfied with the whole service and reassured that everything was done to provide my husband with the best outcome. Can’t praise all staff enough.  

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Responses

Response from Glenda Shaw, Quality and Service Improvement Lead, Clinical Imaging, Royal Cornwall Hospitals NHS Trust 4 years ago
Glenda Shaw
Quality and Service Improvement Lead, Clinical Imaging,
Royal Cornwall Hospitals NHS Trust

Submitted on 27/06/2019 at 14:32
Published on Care Opinion at 14:32

picture of Glenda Shaw

Dear Mrs London,

We are really grateful for your positive comments following your recent experiences in MRI.

I will feedback your praise to Chris and his colleagues and we hope that your husband is making a good recovery.

Very Best Wishes

Glenda Shaw

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 02/07/2019 at 20:09
Published on Care Opinion at 20:09

Dear 'Mrs London'

My name is Jane and I am the Clinical Matron for the Emergency Department. Thank you for your kind comments regarding the care and treatment you received at RCHT. Our aim is always to treat patients effectively and in a timely manner and I am delighted that this is what was achieved in your husband's case.

I will pass on your comments to 'Dr Ruth' and also to our regular cleaners who I am sure will be delighted to know that their hard work has not gone unnoticed.


Kind Regards

Jane

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