"Consistently surpassed expectations"

About: Musgrove Park Hospital

(as the patient),

The staff member I am not sure if I can say on website so number on her i.d was 00002303 and looked after me in the SAU ward yesterday is amazing, I can't think of a better word so this will have to do but does not justify how I feel about her efforts to make me and I am sure others in the ward feel safe, comfortable  and happy, there are always many negative things that could be said of visiting hospitals as a patient or a visitor and in my brief stay of four days I heard and saw things that need huge improvement and also many things that make me proud to say I use the NHS and Musgrove Park hospital.

OK back to the staff member, she was over polite, she could never do to much for you, sometimes felt she knew what I wanted before I knew it myself, answered any questions I had even though I am sure she has been asked a million times before, mostly though she made me feel confident enough to put myself Into someone else's hands to be cared for in my moment of need and for me that's huge. 

Thank you so much for being you and making the day easier! 😁 

Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Taunton and Somerset NHS Foundation Trust

Dear 'Experment626'

Thank you for taking the time to share your feedback. much appreciated.. Your message has been shared with the Matron, Caroline Upton, surgical team, and we were grateful to receive your posting,

You have kindly shared some high praise for a member of staff in SAU - We are keen to identify the member of staff you mention, and wondered whether you could kindly let us know. You can do this in confidence to the Matron, Caroline Upton via: caroline.upton@tst.nhs.uk

Thank you for your feedback and I hope your are making good recovery.

Best wishes,

Charmaine

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