"The staff were so nice"

About: Musgrove Park Hospital / Cardiology

(as a relative),

My partner and myself would like to say a big thank you to all the staff in fielding ward, especially Anna. The staff were so nice, professional and helpful and lifted his spirits during his lengthy stay.

However, hospital transport let him down several times meaning he lost six beds that became available in Birmingham hospital that could have been his and that were ready for him. Disgusting really and a complete shambles.  

Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Taunton and Somerset NHS Foundation Trust

Thank you very much for taking the time to give your feedback. I have passed your message to the Ward Sister to share with her team and I know they will be grateful to receive this.

I am so sorry to read that the transport prevented your partner returning to Birmingham Hospital sooner. I appreciate that this situation was frustrating for both of you.

I hope that your partner is continuing to recover speedily and soon be home.

With kind regards,

Charmaine

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Response from Diana Cooper, Senior Nurse, Taunton and Somerset NHS Foundation Trust

I'm sorry that you experienced delays, cancellations and considerable frustration in the transfer process to Birmingham. We will take your comments on board and look at how we can make it better.

Thank you for taking the time to comment on your experience. I will ensure that Anna and the other staff on Fielding hear your kind words.

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