"My daughter's experience of east surrey"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / General surgery

(as a relative),

My daughter has attended east surrey hospital on numerous occasions and been operated on and then sent home to early with another patient's medication from copthorne ward. Then when she was admitted through accident and emergency and admitted to brook ward she was kept in but then discharged just because she was walking around and told she could be treated as an outpatient even though she is still swollen and in pain and sent home with no pain relief.

I would like to talk about this to someone.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Thank you for taking the time to comment about your daughter's experience at East Surrey Hospital.

We would be more than happy to talk to you about your daughter's treatment. In the first instance please contact our Patient Advice and Liaison Service (PALS) who will be able to put you in touch with the right people to talk to.

You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH. They also have an office at the East Entrance of the hospital.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful