"X-ray request was not picked up by the computer system"

I went to A&E at Northwick Park hospital on Wednesday for an injured toe. The doctor who saw me sent me to get an X-ray. At the X-ray desk I was greeted by Alex. What followed was a back and forth between Alex and the original doctor for over an hour as the doctor’s x-ray request was not being picked up by the x-ray computer system. The doctor was not particularly understanding about it and Alex did not know what else to suggest. However, he persisted, spoke to a number of colleagues on his side and tried different things until he finally got the x-ray request recognised. Throughout all this Alex was impeccably polite and helpful. It was really frustrating that the computer systems were not syncing up to do something as simple as a tie x-ray, it was getting to 9pm, I was exhausted and just wanted to rest my foot and get some dinner and sleep. The team were very busy themselves and obviously tired. If Alex had not been bothered to resolve the glitch I would have been there for hours more or just been stuck full stop. He was wonderful, and the whole time I was there his colleagues were also polite and helpful to all the patients they dealt with. After the x-ray I was seen by Myrtle who was also extremely polite and helpful.

I wanted to pass on my thanks to Alex and my appreciation for all that the staff do, especially when resources are stretched and circumstances are difficult. You are wonderful.