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Listened carefully

Posted By Jazzy62

"Listened carefully"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as a service user),

I had an appointment in the Outpatients Department at Treliske Hospital in Truro. The specialist nurse I saw was extremely knowledgeable and caring. He made me feel safe and listened carefully to me. He explained everything he was doing very clearly.  

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Responses

Response from Ellie Reed-Mumford, Patient Experience Administator, Patient and Family Experience, Royal Cornwall Hospitals NHS Trust 4 years ago
Ellie Reed-Mumford
Patient Experience Administator, Patient and Family Experience,
Royal Cornwall Hospitals NHS Trust

Submitted on 09/07/2019 at 13:47
Published on Care Opinion at 13:47

picture of Ellie Reed-Mumford

Dear Jazzy62

Thank you so much for taking the time to share the story of your recent experience heer at the Royal Cornwall Hospital. I am so sorry in the delay in responding to you.

It is wonderful to read that the specialist nurse you saw was extremely caring and knowledgeable and that not only did he clearly explain things to you, he also made you feel safe and well listened to.

Although I am responding to you from the Patient + Family Experience Team here at the hospital, I will ensure that your kind words are shared with the team involved in your care.

With kind regards

Ellie

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