"Unprofessional and rude receptionist"

My experience with nurses and GP was great. Only the experience with one of the receptionist was very dissapointing. I came to the clinic about 11 am in 21st of June as I had an appointment with GP at 11:10 am. I went straight to the reception to check the details of my appointment. The receptionist there said me to sit down and wait to be called in. At 11:10 am I was still patiently waiting for my appointment thinking that doctors are running behind as it usually happens. After 40 mins of wait I went to double check with reception desk. The same receptionist I talked to before said that I said I came here to see midwife and that I miss my appointment with GP. I assured that I have never said I came to see the midwife. The receptionist has reapeted I said I am here to see the midwife. Even though I am pregnant I came to see GP. The receptionist asked me to sit down while she will try to call the doctor and get me an appointment. So I sit down and for 15 min I was not informed if I will be able to GP today. Then I went again to check with the reception what is the situation with my apppointment. The same receptionist I was talking to before said I will be seen soon. No apologize for her mistake and my waisted time, anything. Only after 2 hours of wait I was seen by a doctor. Very dissapointing experience with the reception of River Health Place. Also when you are 31 weeks pregnant and have to wait and deal with rude staff of the clinic it is not fun. I hope I will never have to deal with the same receptionist.