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Never a Doctor

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"Never a Doctor"

About: Sleaford Medical Group

Called in on Thursday to arrange a Referral to Grantham Hospital and was told only a Doctor can make referral ,I was then told can't book for Friday you will have to phone or come in at 8AM on Friday morning, I arrived at 8am and was told NO DOCTOR as one has called in sick , there were 25 waiting phone calls obviously some to TRY to see a Doctor, my point is whenever I try to see a Doctor it is impossible and I end up with a Nurse I have been through this before and was told Doctor Pardoe was now my Doctor ,this is a joke as I can never see him , I have Asthma and Diabetes BOTH of which need reviews and monitoring and I can NEVER see the same person !!! The receptionist was VERY helpful but can only do so much , you have too many patients and no Doctors ,are you ever going to get it sorted??

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Responses

Response from Sleaford Medical Group 4 years ago
Sleaford Medical Group

Submitted on 27/06/2019 at 14:50
Published on nhs.uk at 15:06

I am sorry that you felt the service you received at Sleaford Medical Group was not as you would have liked.

Unfortunately like a large proportion of the country, GP’s are very hard to recruit in this area.

To help with this national problem the surgery are looking at other clinicians that can assist within the appointment system.

The practice has successfully recruited a paramedic and pharmacist within the last 6 months.

The practice also continues to develop the skill mix within the surgery hopefully allowing the GP’s to see the more chronic patients.

With regard to disease management the surgery does have different members of staff that are specialised in a disease area, so to enable a more comprehensive review we may require you to see different members of the team.

The practice will continue to review the appointment system along with the skill mix of staff at our weekly meetings so changes can be made where possible.

Thank you for the feedback and if I can help you further please contact me at the surgery.

Best wishes

Jodie Knight

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