"Balance clinic at Mount Gould"

About: Livewell South West

(as the patient),

I go to the balance clinic and think it’s very good. Have to wait in café – as not enough chairs in main reception waiting area, but it’s lovely in the café, so I don’t mind at all.

I’ve been losing my sense of balance, and so my GP referred me for physio to help. I had a long wait to see a consultant to talk about my balance. I had to wait 12 weeks after that to get on the balance course at Mount Gould – it seems unsafe that I had to wait all that time, as I wasn’t safe on my feet and needed help. Seems risky to me.

But now I’m on the course and it’s great. I’m on an 8 week course at Mount Gould. The exercises I’m given are simple, but seem to be working already – I can feel the difference. The health centre is calm and friendly, not hectic like the big hospital. Thanks to the wonderful staff.

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Response from Jade Brelsford, Communications, Plymouth Community Healthcare

Dear Lifted849

Thank you for taking the time to comment. We're sorry that you had to wait so long to be referred, but very happy that once with us you've had such a positive experience. Plymouth Community Healthcare aim to provide a good enviroment for all of our services and excellent care. We will pass all your comments on to the relevant teams involved.

Kind Regards

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