"Taking a friend's daughter to A&E"

About: Forth Valley Royal Hospital / Accident & emergency

(as a friend),

We came to A&E because my friend's daughter got a nail in her foot.

The girls at the reception desk were pleasant telling us that there would be a wait,and how long it would be before we were called to triage. We were also offered a wheelchair.

The nurses were friendly, introducing themselves and explaining what they were going to do.

We were a bit irritated when we thought we'd have to wait two hours but it turned out we only waited 45 minutes.

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Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Thank you for taking the time post on the website , I hope your friend'ss daughter is ok now. I will share your comments with the staff.

I aim to use the information we get from patients to look at ways to improve our service.

It is nice to be appreciated and certainly makes the job more rewarding.

Sister Fotheringham

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