"Treatment for hand injury at A&E"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Radiology

(as the patient),

I went to A&E at Forth Valley Royal after injuring my finger at work.

I felt staff were very attentive and helpful. The waiting facilities were good - tv, water cooler, vending machines. It's good to see the waiting times displayed on the screen. It showed the waiting time was 30 minutes and they were pretty well spot on as I was taken after 40.

The nurses were good but particularly Dr Wardrop who was excellent. She explained my injury very well, that I had injured the tendons in my finger and how they worked like series of pulleys. It was terms that I understood, no long medical words!

The service from X ray was also good and very quick.

There isn't really any facilities in the waiting area after xray but that's all, not a big problem.

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Response from Arlian Mallis, Person Centred Health and Care Co-ordinator, Department of Nursing, NHS Forth Valley

Thanks for taking time to share your experience. we appreciated your comments as we worked hard on making the environment a pleasant area. We aim to deliver care within a reasonable time frame and are pleased to note we have achieved this for you.

Dr Wardrope was delighted with your comments.Your experience has been shared with all staff.

Sister G Fotheringham.

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