"absolutely horrific, 9 hours in emergency! no care..."

About: Royal Blackburn Hospital

What could be improved

the 9 hour waiting time that it took after being rushed into a and e at 12pm and having two xrays and my arm stitched and not being able to go until 9am! also being forced to walk by a male nurse to a wheelchair, only hours after a very serious car accident, I was unable to walk for a further week after this. I hated the fact that there was not a wheel chair available for me to have throughout the time i was in the hospital, instead i was moved onto a commode which my family wheeled me around on. also i was moved upto a ward, with no lights on in the early hours because my time in a and e would make the targets look bad, as the male nurse said, no we sat up on an empty ward in the waiting room for hours until we could go back to a and e for my arm to be stitched, i hated the fact that i had to go and find doctors and ask for pain relief because the morphine had worn off, and nobody could have cared less about the pain and suffering that night. they were clearly very busy but i have never felt so neglected and in such uncapable hands

Story from NHS Choices

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Response from Royal Blackburn Hospital

We are sorry that your treatment in the Emergency Department did not meet your expectations. If you would like to contact the Patient Advice and Liaison Service they will be able to act on your behalf and pass on the concerns raised to the Emergency department to investigate.

PALS can be contacted by telephone or by e-mail:

By telephone: 0800 5872586 .

By e-mail: PALS@elht.nhs.uk

PALS office hours are Monday - Friday 8.30am-4.30pm If the phone is not answered straight away, please leave a message and PALS will respond to you at the earliest opportunity.

PALS is a confidential service and they will not disclose personal information without your consent, or the consent of the patient involved.

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