"I will try to avoid any future contact with the..."

What I liked

I came to the Minor Injuries Unit just before 7.30pm on saturday evening 26th May. I checked the the website before coming and found the unit would be open until 8pm. I had been involved in a major road traffic accident the day before and had a very painful left wrist. On arrival I was told the unit doesn't see anyone after 7.30pm though they would see me quickly. I filled out a form and then the nurse looked at my left wrist. She said they had no facilities to Xray but that she would put a splint on. I was shown to reception and told I could go. No splint was put on!

I cannot imagine a worse experiance!

What could be improved

The nurse had a very poor attitude and didn't even carry out her promise of the splint treatment. Why so insensitive an attitude to someone in pain and shock?

Anything else?

I went to Eastbourne Minor Injuries Unit and received exemplary care.

Story from NHS Choices

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Response from Lewes Victoria Hospital

Thank you for your posting. We apologise that your experience was poor. As a trust, we take all comments very seriously. Please be assured that all postings are shared with relevant staff.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful