"Family Planning Clinic Coatbridge"
About: Lanarkshire Community Services / Sexual Health Lanarkshire Community Services Sexual Health
Posted by Hugely disappointed (as ),
I have just had a truly horrible experience when I called the family planning clinic in Coatbridge.
I was calling to ask to have a coil fitted before a certain date, as my GP can no longer do this.
I was initially told that appointments could only be made on a Tuesday at Motherwell, however I wouldn’t get an appointment at the Motherwell clinic before I needed.
I then asked what other appointments were available and I was told I could only attend Cambuslang on one specific day. This date is unsuitable.
I was then told I could attend a drop in clinic in Wishaw on a Wednesday at 1pm. I asked how long I would need to wait as I need to pick up children at school at 3pm and was told that they didn’t know.
I then asked if this person could take my number or if there were any other solutions they could give and I was told just to complain in writing.
I was then told that they didn’t have enough time to deal with my drama and had enough to do. I was shocked and really disappointed to be treated in this way.
I now have no solution and have been left really upset about the way that this staff member treated me. I was only offered 2 appointments in cambuslang which is 30 minutes away both on the same day or the option of a drop in clinic without knowing how long I would be there. I was treaten in a manner which was rude, abrupt and showed no empathy to my situation.