"A very long, long wait if the doctor goes to..."

About: St James's University Hospital

What I liked

it was easy to find, there was a cafe to go for lunch. the ward was very clean. the nurse was nice.

What could be improved

Been to the Emergency Gynaecology unit 24 in St. James'es hospital, Leeds today, to open up my abscess (a very painful experience in itself: ().it was a Monday and very quiet, there were no other patients however when i came at noon i was told that the doctor ' went to theatre', then at 2:15pm the doctor' was away at lunch' . .i was seen by an intern then went at 2:30pm for lunch myself. there were supposedly two doctors on duty as i was told :(. i was not feeling v well at all and had a fever yet i had to wait 4 hours till the doctor finally saw me. by then, i refused to have an operation cos she said i'd need 'a shot in my spine' for half of my body instead of 'local' anaestesia. i will not go there again.

how come they can be out in 'theatre' during normal working hours. they dont even tell their reception to think up a better excuse...

Anything else?

each member of the staff i met seemed to be on their own. first the nurse came, she could only say the doctor was away at lunch or in theatre, not knowing when the doctor could be expected to come back. then i met an intern who was a pleasant young man taking notes, asking me questions about my condition and examining me. well, nobody said he was an intern not a doctor to me but my guess proved right. an hour later, the doctor arrived but she was completely unaware about what i had told the intern before, although the intern was there with her. perhaps they were meant to be working together, the nurse, the intern and the doctor, however i met each of them separately.

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Response from Leeds Teaching Hospitals NHS Trust

Dear maria14

Thank you for your feedback. We appreciate the time you have taken to pass on comments about the different aspects of your experience. Your comments are valued and have been passed to the department concerned. If you would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service (PALS) on 0113 2067168 or email patient. relations@leedsth. nhs. uk If you would like to make a more formal comment, please contact the PALS team also.

With kind regards