"Treatment Time Guarantee Date"
Posted by Sconemaker (as ),
I myself had a wonderful experience at Ninewells Hospital. It was the first time I had ever had to go and the staff and consultants in the Eye Clinic were fabulous!!
Recently my husband had to go to an outpatient appointment in the Trauma and Orthopaedic Department. Whilst we had to wait a considerable amount of time to get this appointment, my husband was seen on time and everything was really great. We then received a letter saying Treatment Time Guarantee Date would be August, 12 weeks from his initial appointment. He was obviously over the moon as he is considerable pain and has little movement. He is only 55 and needs both hips to be replaced.
However, when I phoned to enquire I was informed that he wouldn't be having an operation for at least 30 weeks, maybe 40!! I should say at this point, this is not a complaint about Ninewells hospital or staff. However, I think you should re-word your letter so that it is quite clear what the actual waiting times are, this is very misleading and gave us some premature hope of an end to his pain in a relatively short time.