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Resolving problems

Posted By Linda11

"Resolving problems"

About: St Mary's NHS Treatment Centre (Portsmouth) / Ophthalmology

(as the patient),

A recent problem was resolved by the reception staff at the eye clinic taking action above and beyond their usual duties. They undertook the matter in a friendly and very helpful manner and in no way did they view their actions as a chore.  

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Response from St Mary's NHS Treatment Centre (Portsmouth) 4 years ago
St Mary's NHS Treatment Centre (Portsmouth)

Submitted on 14/06/2019 at 11:46
Published on nhs.uk at 14:07

Thank you for taking the time to leave feedback on your recent experience with us.

At St Mary's NHS Treatment Centre we aim to provide efficient high quality patient focused care and recognise the importance of ensuring a seamless and smooth process from start to finish so it was lovely to hear that we have succeeded in that aim. We hope you are recovering well and I will ensure your kind comments are passed on to the Reception Team.

Kind regards

Lisa Mould

PA to the Hospital Director

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