"Two week wait referral"

About: Royal Berkshire Hospital / Gynaecology

I had a hysteroscopy with biopsies taken at Berkshire independent hospital on 18th May. I received the results on 28th May at Berks independent. They show that I have cancer. The consultant said he would refer me urgently to royal Berks. Sure enough I received a letter the following day from the consultant at BIH which had also been sent to my GP, gynae at RBH and the renal ream that I am also under. Clearly stated Urgent 2 Week wait. By 7th June, I still hadn’t heard anything from gynaecology, as I’m sure you can understand, by this point I’m very worried. I called the urgent referral team, who said that they didn’t have any record of me and asked me to call gunae direct. I did. The receptionist I spoke to said ‘yes I’m sure I saw your paper work we received it yesterday from the renal team’ No, what they received from my Rebal consultant was a request to expedite the process because the treatment I am having with them has had to be put on hold. I would like to understand why myself and everyone else received the referral to gynae yet, gynae claim they did not. I asked how long before I will be seen and I was simply told it will be ‘soon’. Is this really how someone who has just discovered they have endometrial cancer at age 36, with no children should be treated? Clearly I won’t be seen within two week, as that is up in a couple of days and according to the receptionist on Friday the consultant hasn’t even looked at it. I’ve always had the best treatment at Royal Berks under the Renal team, but if the gynae team are going to manage communication this badly I dread to think how bad the treatment will be.

Story from nhs.uk

Responses

Response from Royal Berkshire Hospital

Thank you for posting a review - we are very sorry for the added anxiety that your experience waiting for an appointment has caused you. We take all our referrals for 2 week waits very seriously as we know that patients referred on this pathway will be very concerned. Please could you contact our Patient Relations Team on 0118 322 8338 and ask to speak with the Gynaecology Service Manager, Carole Brown. She will arrange the necessary appointments for you as well as investigate why there has been a delay.

Again, we apologise for any stress this has caused you.

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