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Care during allergic reaction.

Posted By Eihposnoskcaj

"Care during allergic reaction."

About: NHS 24 / NHS 24 (111 service) University Hospital Monklands / Emergency Department

(as a relative),

My boyfriend is from the USA and while in Glasgow with me accidentally had eaten a cashew nut - which he is allergic to. We called NHS 24 and they told us to go to the emergency room. I was worried no one could help because he isn’t from this country but they couldn’t have been more helpful in Monklands. Got medication, got him checked out and despite the four hour wait time (it wasn’t as urgent of an emergency as other people which I understand) it was totally worth it. Thank you.

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Responses

Response from Gavin Dolan, Senior Nurse - Medical Directorate, University Hospital Monklands, NHS Lanarkshire 4 years ago
Gavin Dolan
Senior Nurse - Medical Directorate, University Hospital Monklands,
NHS Lanarkshire

Submitted on 10/06/2019 at 15:36
Published on Care Opinion at 15:36

picture of Gavin Dolan

Dear Eihposnoskcaj,

Thank you very much for the kind feedback about the service your boyfriend experienced at UHM Emergency Department. I will share your kind words with the team in ED and I am sure they would join me in wishing your boyfriend a speedy recovery and wish you both well for the future.

Best wishes,

Gav

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Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 4 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 10/06/2019 at 16:12
Published on Care Opinion at 16:12

picture of Dawn Orr

Dear Eihposnoskcaj,

Thanks so for much for taking the time to contact Care Opinion. I am sorry to learn your boyfriend was unwell and hope he is recovering well. I am glad he received the treatement he required.

If you wish to contact me directly with some additional details, then I would be able to pass your kind feedback to the staff members here at NHS 24 who managed your call. It is always good to be able to share complimentary feedback directly with staff. You can get me by email at patientaffairs@nhs24.scot.nhs.uk

Best Wishes

Dawn

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