"bad every time"

About: Russells Hall Hospital

What I liked

after beeing told to be at the hospital for 7am on the 24 may was seen by a nurse 8.45 to be booked in for my op then was told i had to see someone else and as my wife waited in the waiteing area three other people was told that thay should not be there till 12 oclock first cock up of the the day and the ward sister told one of the young nurses to speake to these peoaple cause my wife felt she did not have the guts to do her own dirty work anyway back to my day i saw a man he told me what thay was goinging to do and the my wife asked him where i was on the list she was told 4th and i would go down round about dinner time big joke i was still sitting there waiteing at 2 in the afternoon with nothen to eat or drink since the night before at that point i spoke to the nurse to say if i had not gone down for my op by 2.30 i was singing my self out and goining home then the sister said she would phone someone and see what time i would be goinging down for me op then someone came up the ward to get me i was made walk and when i got there i think he was the peson who should have put me under started haveing a go at me so i lose me cool and went home without me op i went to this hospital first on the 12th of feb for the first time this year and i am now trying to get transerd to an other hospital to have me op cause i would never go back to that one

What could be improved

get the staff to let people in there know what goinging on in stead of sitting behind there desk most the day and this has not change in five years cause a freind of mine past away in there five years ago and we was not told anthin then so lets hope someone reads this and sorts the problem out

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you for taking the time to talk about your experience of our hospital. We do welcome all feedback and would like to reassure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient and carer experience.

We fully understand that patients’ sense of powerlessness in what is often a frightening situation can lead to frustration. Our doctors, nurses and ward staff do their best to put people at ease and manage the increasing numbers of people who are sick, in pain and often anxious about their health.

It can be very frustrating waiting to go to theatre; patients are normally informed of the type of theatre list they are on and how long they can expect to wait until they are taken to theatre for their operation. All efforts should be made to keep patients informed about their position on a list but it appears you were not kept informed, and for that we wholeheartedly apologise.

Depending on the type of surgery, patients join different kinds of theatre lists. For example an ‘all day list’ would be for intermediate to major surgery that requires patients to stay in hospital overnight. A day case list would be for patients who need minor to intermediate procedures that don’t require overnight stays. A patient’s position on a theatre list is often a clinical decision.

We have passed on your comments to the senior team in charge of theatres and they will speak to their staff to ensure we learn lessons from your experience. If you would like to discuss your concerns further, please get in touch with our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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