"Will ask my GP for the report as this hospital..."

About: William Harvey Hospital

What I liked

The nursing staff / receptionists were all polite and efficient, and I was treated with respect by them.

What could be improved

The consultant was arrogant. His manner could be greatly improved. I have received no information by letter, or by person regarding my tests. Things I wanted to ask with him, I could not, as it was a rushed consultation. Although I understand he probably has many to see every day, and is a busy man, when you wait months to see a consultant, it would be nice for your concerns to be addressed a bit more. I would not want another consultation with him again, I would ask for another doctor.

Story from NHS Choices

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Response from William Harvey Hospital

Thank you for taking the time to provide us with feedback, I was disappointed to read about the experience you had recently.

On the occasions when we don’t meet our normally high standards we try to learn from experiences so that we can improve the care for our future patients, if you would like discuss your concerns you can do so by contacting our Patient Experience Team either by telephone 01227 783145 or via email at patientexperience@ekht.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful