"Wot a booking joke"

About: Rochdale Infirmary Rochdale Infirmary Rochdale OL12 0NB

Posted via nhs.uk 4 years ago

Got 18:45 appointment, still not seen nearly hours later yet i was told it was urgent, how urgent is 3 hours wait?staff just don’t give a toss!!!

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Rochdale Infirmary

Submitted on 13/08/2019 at 11:48

Published on nhs.uk at 12:06

Thank you for taking the time to share your comments. I was sorry to learn of your unsatisfactory experience . I hope I can assure you that the Trust strives to provide patients with excellent care and experience, so I am disappointed that we have not achieved it for you on this occasion. Please accept my apology for the distress this may have caused you.
Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via this website, and they will do their best to address your concerns.
Regards
Head of User Experience

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Rochdale Infirmary

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Wot a booking joke

"Wot a booking joke"

Responses

Keyboard Shortcuts