"A good hospital with occasional lapses, could be..."

About: Croydon University Hospital

What I liked

The vast majority of the staff were caring, good humoured, and explained relevant information clearly.

The food was good - much better than expected, and with a good choice.

What could be improved

More nurses and healthcare assistants are needed. They are badly overstretched, work long shifts and sometimes are unable to take breaks at the appropriate time. As a result, patient care is not as good as is could be, particularly for older, sicker patients who are less able to demand attention.

Communication between staff could be better. I witnesses a number of instances where a doctor would say something to the patient, but the nurses would appear to know nothing about it.

The ward I was on (Wandle 1) is far too hot, and there doesn't seem to be any way of controlling the temperature.

It would be great if there were bidets in the bathrooms, so that patients who are unable to shower can keep themselves cleaner.

Story from NHS Choices

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Response from Croydon University Hospital

Thank you so much for your positive thoughts about things the team did well. We are currently recruiting more staff particularly nurses, midwives and health visitors which will improve matters even more.

Your comments about bathroom facilities and temperature control have been passed onto the estates team

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