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Care Opinion

OK

Story from nhs.uk

"OK"

About: Warwick Hospital

What I liked

I was kept informed of what was happening in the day surgery unit so even though I was there from 07.30 till 1pm and should have been 1st on the list I did understand why I was put to the end of the list.

What could be improved

Nowhere on the letter I had with my day surgery appt was there anything to tell me where I would find the unit ie near the shop! There are not many signs to it once in the hospital. I had to phone to ask.

My notes from the pre op assessment had not been received by the day surgery unit.

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Responses

Response from Warwick Hospital 11 years ago
Warwick Hospital

Submitted on 22/06/2012 at 16:32
Published on nhs.uk on 23/06/2012 at 04:01

Thank you for posting a comment. We are pleased that you were communicated with by our staff regarding the timing of your appointment. Sometimes other factors such as emergencies impact on waiting times so thank you for understanding this.

I have also forwarded your comment onto the team that deal with the booking letters in order to make improvements.

Kind regards

Glen Burley

Chief Executive

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