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"Antenatal Clinic"

About: Leicester Royal Infirmary / Maternity

Have been attending the antenatal clinic for scans and other appointments. Each time i have arrived before my appointment time and each time ive had to wait half an hour plus to actually get seen. The waiting rooms are too hot and look really run down/dirty. Posters look tatty, ripped and hanging on with blue tak. Staff have been either rude or extremely miserable barr 2 members of staff, one receptionist and one midwife. Scans have been rubbish, you want to know all is OK and each time the sonographer had said no more then 3 words.and rushed through the appointment. The whole experience so far has been really underwhelming and it does not fill you with confidence for the rest of your pregnancy.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary
Submitted on 06/06/2019 at 12:36
Published on nhs.uk at 13:07


Dear reviewer,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at the Maternity department.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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