"Total Lack of Information or Urgency in A&E"

About: Peterborough City Hospital / Accident and emergency

When visiting A&E there appears to be a complete lack of care, urgency, refusal to give information on waiting times is insulting. A MacDonald's style ticketing system wouldbe helpful. A feeling that staff are, not interested. No nurse checking on people in waiting area. Why should you be made to feel guilty for visiting A&E.

No sign on an triage or scheduling.

Story from nhs.uk


Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust

I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience.

Kind regards

Head of Complaints and Clinical Risk

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