"Ward 2, Bassetlaw Hospital: a big thankyou"

About: Bassetlaw Hospital Nottinghamshire Healthcare NHS Foundation Trust

(as a staff member posting for a patient/service user),

Please can I say a big thank-you to ALL staff including the domestics for good service.

The communication and tablet ordering is average at best, but that is normal for the NHS.

A special thankyou to Dr Eid, Andrew Gavin, Jill Terence, Sarah, Jackie (domestic), Flo, Dawn + Tereasa + Victoria.

A big mention for a few outside - people in the crisis team ect Trevor, MIND (Sue Hallam etc) + last but not least Retford Action centre.

Thanks for all the groups from the college excpet one, thats the music one - No thankyou! Mostly for the Gym.

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

Thank you for taking the time to tell us about your experience and the good service you received but also highlighting communication and speed of medication as something that could be better.

I have contacted the ward and asked them to pass on your thanks.

Best wishes in the future

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Response from Simon Barnitt, Nurse Advisor, Nottinghamshire Healthcare NHS Trust

picture of Simon Barnitt

Thank you for your feedback. I will take the issues of communication and medication forward with the team.

Thank you for recognising the individuals within and outside the staff team. I have passed your comments on and they were welcomed.

best wishes Simon

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Response from Jo Horsley, Adult Mental Health Service Manager - Acute services, Nottinghamshire Healthcare NHS Trust

Many thanks for your feedback, Im sure the staff you have mentioned will appreciate your positve comments as patient satisfaction and recovery is at the hart of what they do.

Simon and I will liaise with relevant managers to look at ways in which we can reduce the waiting times for medication

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