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"Out of Hours gp / a&e / urgent treatment centre"

About: Croydon University Hospital / Accident and emergency Vocare

(as the patient),

As a type 2 diabetic visiting the Croydon area I lost my disposable needles and testing equipment. I contacted croydon university hospital a& e and was told "don't call us, call 111". When I called 111 at 10. 30pm I was told to wait for a call back. I usually have bedtime insulin at around 10. 30pm. Received a call back around 1. 30am (? ? ? ! ! ! ) And told to go to the mayday road entrance of the hospital and I would be given some more needles and anything else they could help with. Upon arrival (after waiting for a taxi that NEVER turned up and walking through Croydon at 2+am had to attend 4x desks to be booked in. When I was triaged was told wait would be 3 1/2-4 hrs. For a handful of needles and IF I am seen then  my insulin will be 9+ hrs late! ! !