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Heart renching. upsetting, disrespected. and just...

Story from nhs.uk

"Heart renching. upsetting, disrespected. and just..."

About: Furness General Hospital

What I liked

nothing at all

What could be improved

the staff liason with people. the waiting, the way they treat new mums, and mums to be. The organisation, and mums to be general care

Anything else?

i am currently pregnant with my second child. and i am discusted with furness general. With my first lots of mistakes were made by hospital staff but i let it pass. but this time there is no way i will let them get a way with the poor level of treatment, and the lack of respect they show to patients. I will not be having my child there i will do everything in my power to change hospitals. and all i can say is no wonder they are being investigated. i could go on forever but i will leave the personalsto my official complaint to the board.

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Responses

Response from Furness General Hospital 11 years ago
Furness General Hospital

Submitted on 11/02/2013 at 13:39
Published on nhs.uk on 12/02/2013 at 04:15

Thank you for taking the time and trouble to comment. We’re obviously really concerned to hear of your experience and would like to look further into the comments you make about the difficulties you experienced. We would ask you to please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497. Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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