This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No response

Story from nhs.uk

"No response"

About: Leicester Royal Infirmary / Ear, Nose and Throat

Had a hearing test that resulted in having an mri scan, all appointments came through really quick and the appointments were bang on time with great service from all that I have seen, however now I am awaiting results which have been sent over from The General and I can’t get through on the phone it just rings out and I’ve been waiting since 13th April.

It would just be nice to know that there it is something or nothing to put my mind at ease.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary

Submitted on 31/05/2019 at 09:51
Published on nhs.uk at 11:06

Dear Diane,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at the ENT department.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k